Policy & Procedures

DRIVER RESTRICTIONS/UNDERAGE SURCHARGE
Drivers must be between the ages of 21 and 75 years of age to drive cars and between 25 and 75 years of age to drive vans, buses and luxury SUVs.
Driver’s Licence must be at least 1 year old for persons between the ages of 23 – 75 years and 3 years for persons under 23 years.
For buses, vans and luxury SUVs the persons Driver’s Licence must be a minimum of 3 years old.

CREDIT CARDS
We accept all credit cards.

SMOKE-FREE VEHICLES
Smoking is not permitted in our rental vehicles. Special cleaning charges may apply for excessive odours and burns. Please check with our counter agents for more details

CANCELLATIONS
There are no cancellation fees applicable for car rental services. However, a cancellation fee may apply for Private Transfers or other ground transportation services which have been booked and where we have not been notified in good time that the chauffeur is no longer needed.

HEARING-IMPAIRED CLIENTS
Persons that are hearing-impaired will not be allowed to drive our vehicles as our insurers currently do not provide coverage.

DELIVERY/COLLECTION OF VEHICLES
Free delivery and pickup within a one mile radius of any branch location.

Standard Rates for some locations:

*For other Cities/Locations, make inquiries as to delivery/collection fee.

INTER-CITY FEE
There is no charge for picking up a vehicle from one Branch and returning to another.

FUEL DEPOSIT / RETURN
A deposit for a full tank is taken at the beginning of the rental. Simply return with a full tank for a refund. Vehicles returned with less than a full tank will be charged at a rate higher than the retail pump price as we include a service fee. Vehicles should be returned with the same level as when collected. No credit or refund will be given for petrol brought back in excess of what was received. .

RATE STRUCTURE
Rates to be charged based on the day of collection.

RATES VALID
Rates are subject to change without notice.